Closing or Deleting a RestoMama Merchant Account
RestoMama is a product of Priority Queues Private Limited.
| Company | Priority Queues Private Limited |
| CIN | U47413KL2026PTC105859 |
| Registered office | Door No. 463, Thayyil House, Vazhukakkode, Anjumoorthy, Palakkad, Kerala 678682, India |
| Phone | +91 97477 47702 (Monday to Saturday, 9:30 am – 6:30 pm IST) |
| admin@priorityqueues.com | |
| Website | https://priorityqueues.com |
This page explains how to close accounts on RestoMama for restaurants, which includes RestoMama Admin on the web and the "RestoMama Admin" Android app, and RestoMama Displays. It covers three cases: a staff member's account, an owner's account, and a restaurant's whole account. It also explains what Priority Queues Private Limited ("we", "us") deletes, what we have to keep, for how long, and why.
If you use the RestoMama marketplace app to order food, or you deliver with RestoMama Courier, see the account deletion page for that app instead. All our policies are published at https://www.restomama.com/policies/.
1. How to make a request
Except for deactivating a staff member (section 2.1), closing an account or deleting data is done by our team on request. There is no self-service delete button in RestoMama Admin.
Email admin@priorityqueues.com with:
- your name and the mobile number or email address you sign in with;
- your restaurant's name and, if you know it, its Tenant ID (two letters followed by a number, for example RM1001, which you enter on the RestoMama Admin sign-in screen); and
- what you want us to do: close a staff account, close an owner account, or close the restaurant's whole account.
Please send the request from the email address registered on the account. To protect you, we will verify that the request comes from you before we act, for example by calling or messaging the mobile number registered on the account. A request to close a restaurant's whole account must come from an owner of that restaurant.
We acknowledge requests within 24 hours and act on them within 15 days. Deletion of a restaurant's whole account follows the timeline in section 4.3.
2. A staff member's account
2.1 Stopping access
A staff account belongs to the restaurant that created it. An owner, or any User with staff-management permission, can deactivate a staff member in RestoMama Admin by opening the staff member's profile and choosing Deactivate. The staff member is signed out on every device immediately and cannot sign in again. Nobody can deactivate their own account.
Deactivation does not delete anything. The staff member's profile, documents and history stay in the restaurant's account, because they are the restaurant's employment records. The restaurant can reactivate the account later, unless the staff member's sign-in details have been deleted under section 2.2.
2.2 Deleting a staff member's data
Your employer is responsible for your employment records, such as attendance, wages, payroll, cash advances, documents and notes, and decides how long to keep them, as the law allows or requires. To have those records deleted, ask your employer.
You can also ask us directly to delete your account by emailing admin@priorityqueues.com; we do not need your employer's agreement. Within 15 days we deactivate your staff account, tell your employer, delete your password, and delete any other personal data we hold about you for our own purposes, except the records described in section 5. We keep your name and the mobile number and email address you sign in with for 180 days after your account is deactivated, as the law requires, and then delete them. Your employment records belong to your employer, and we deal with them as your employer instructs us.
3. An owner's account
An owner is a User with full control of a restaurant's account. An owner cannot deactivate their own account.
- If the restaurant carries on without you: ask another owner to deactivate your account (section 2.1), and section 2.2 applies to your data. If you are the only owner, email us. We tell the restaurant and give it 30 days to name a new owner by emailing us from the restaurant's registered email address with the new owner's name, mobile number and email address; we make the change after verifying the request with the restaurant. When a new owner has been named, or that period has ended, we close your owner account as described in section 2.2.
- If you want to close the restaurant: follow section 4.
4. A restaurant's whole account
4.1 Before you ask us to close it
- Pay any subscription charges and delivery statements that are due, from the Billing page on the web.
- If your restaurant uses platform-managed collection, request a payout of your available wallet balance from Wallet & Payouts.
- Turn off your marketplace listing on the Marketplace page, and finish any orders that are already placed.
- Download the reports you need. RestoMama Admin lets you download many reports as CSV files, including sales and profit and loss reports, the wallet ledger, payroll, attendance, inventory and purchases, and marketing subscribers.
- Tell your customers and staff.
4.2 What happens when we close it
When we close your restaurant's account:
- no User can sign in to it;
- your ordering website stops taking orders, and your restaurant is removed from the RestoMama marketplace;
- we stop raising new charges from the end of the period you have already been charged for. Fees for periods that have already started are not refunded, and charges that are already due must still be paid; and
- we pay you any wallet balance that belongs to you, after deducting what you owe us.
4.3 Getting your data, and deletion
For 30 days after your account is closed ("export period"), you may ask us for a copy of your restaurant's data, and we will provide it in CSV or another commonly used machine-readable format.
After the export period, we delete your restaurant's data or make it anonymous within 90 days, unless you instruct us otherwise in writing. This includes your menus, orders, customer records, staff records, documents, files and settings, your paired screens, and the accounts of all your Users, except the records described in section 5.
Your own legal duty to keep your sales, tax and accounting records, for example under section 36 of the Central Goods and Services Tax Act, 2017, stays with you. Download what you need before the export period ends. We do not keep your records for you after deletion.
4.4 Bank and KYC details held by the payment provider
If your restaurant used split settlement, the payment provider holds the bank and KYC details we passed to it. We will ask the payment provider to deactivate your account with it. The payment provider keeps its own records under its own legal obligations.
5. What we keep, and why
Even after we delete an account, we keep the following, only for as long as stated, and use it only for that reason:
| What we keep | Why, and for how long |
|---|---|
| Our billing records: charges, invoices, payments, credits and refunds for your RestoMama fees | Tax and company law. The Central Goods and Services Tax Act, 2017 (section 36) requires accounts and records to be kept until 72 months after the due date of the annual return for the year they relate to, and the Companies Act, 2013 (section 128(5)) requires books of account and the vouchers behind them to be kept for eight financial years |
| Records of payments we collected for your orders, the fees and commission we deducted, the tax we paid for marketplace orders, and the payouts we made to you | The same tax and company law requirements |
| Your registration details (name, mobile number and email address) | 180 days after your account is deactivated or closed (for an applicant whose application is not approved, 180 days after we delete the application), as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (rule 3(1)(h)) require. We delete them after that |
| Records of sign-ins, sign-in codes and changes made in RestoMama | While the restaurant's account exists, because they are its record of who changed what, and for 180 days after it closes, as the CERT-In Directions of 28 April 2022 require. From 13 May 2027, we also keep each record for at least one year from the activity it records, as the DPDP Rules, 2025 (rule 8(3)) require. We delete them after that |
| Content we removed from the RestoMama marketplace, and the records linked to it | 180 days after removal, for any investigation, as rule 3(1)(g) of the same Intermediary Rules requires |
| The sign-in mobile number or email address of your restaurant's first owner, linked to the record of its free trial | To stop the same person taking a second free trial, for three years after the trial ends, and then we delete it |
| Records needed for a dispute, claim, investigation or legal proceeding that is open or reasonably expected | To establish, exercise or defend legal rights, until the matter is resolved |
| Anonymous statistics that do not identify you, your customers or any other person | To run and improve RestoMama |
Deleted data may remain in backup copies kept by our hosting and storage providers until those copies expire or are overwritten under their backup schedules. We do not restore deleted data from backups into our live systems, except to recover from a failure, in which case we delete it again.
6. Applicants and enquirers
If you applied to join RestoMama, or sent us an enquiry, and you want us to delete your details, email admin@priorityqueues.com, either from the email address you gave us or with the mobile number you gave us, so that we can verify the request by calling or messaging that number. If your application was approved, your details are part of your restaurant's account and section 4 applies. Otherwise we delete your application or enquiry, including any documents you uploaded, except the records described in section 5. Our Merchant Privacy Policy explains how long we keep applications and enquiries if you do not ask us to delete them.
7. Restaurant customers
If you are a customer of a restaurant that uses RestoMama and want your data deleted, contact that restaurant. Its contact details and grievance officer are shown on its ordering website. The restaurant decides what happens to your data, and we act on its instructions. If you ordered through the RestoMama marketplace, see the RestoMama marketplace account deletion page.
8. Questions and complaints
If you have a question about this page, or are unhappy with how we handled a request, contact our Grievance Officer:
| Name | Leo Johny |
| Designation | Director, Priority Queues Private Limited |
| admin@priorityqueues.com | |
| Phone | +91 97477 47702 |
| Address | Door No. 463, Thayyil House, Vazhukakkode, Anjumoorthy, Palakkad, Kerala 678682, India |
| Hours | Monday to Saturday, 9:30 am – 6:30 pm IST |
We acknowledge a grievance within 24 hours and resolve it within 15 days. The Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 apply in phases; the substantive obligations and the Data Protection Board's complaint powers commence on 13 May 2027. Until then, personal data is handled under the Information Technology Act, 2000 (s.43A) and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. From 13 May 2027, if you are not satisfied with our answer, you may complain to the Data Protection Board of India after using our grievance process.
Effective date: 30 September 2026 Last updated: 30 September 2026