Delete your account and data

Applies to: the RestoMama app for Android (com.restomama.marketplace) and the RestoMama website (marketplace.restomama.com). Operated by: Priority Queues Pvt Ltd, India. Last updated: 28 September 2026.

You can ask us to delete your account and the personal data linked to it at any time. You do not need to give a reason.

Option 1: delete it yourself in the app (fastest)

1. Open the RestoMama app and sign in.
2. Go to Account, then Manage account, then Delete account.
3. Read what will happen, tick the confirmation, and choose Delete my account. You can also tell us why (optional): not using it, privacy, too many messages, or other.
4. We send a one-time code to your mobile number (SMS or WhatsApp). Enter it to confirm that it is really you.
5. You are signed out of every device straight away. Your deletion is now scheduled.

The same steps work on the website at Account, Manage account, Delete account.

Before you start, a few things can stop a deletion for now, and the app tells you which one:

• an order that is still active (placed but not yet delivered or picked up);
• a payment that is still in progress.

Option 2: ask us by email (if you cannot sign in)

Send an email to admin@restomama.com from the email address on your account, or tell us the mobile number on the account, with the subject "Delete my RestoMama account". We will confirm it is you by sending a one-time code to the mobile number on the account, then schedule the deletion. We reply within 7 days and schedule the deletion within 15 days.

What happens next

• Days 0 to 30: you can change your mind. Your deletion is scheduled for 30 days after your request. If you sign in again during this time, you will be asked if you want to Keep my account, and choosing that cancels the deletion. Nothing has been erased yet.
• After 30 days: we erase your data. This runs automatically. If something linked to your account is still in progress at that point (for example an unpaid or active order), we delay the erasure and try again, up to 7 days, and we tell you in a notification if we could not finish.

What we delete

When the erasure runs, these are permanently removed from RestoMama:

• your name, email address and mobile number (the account is left as an empty record);
• your saved addresses and saved stores;
• your notifications and saved messages;
• your sign-in sessions and linked sign-in accounts (for example a linked Google account, when that sign-in is offered);
• your notification and marketing choices, and your saved business (GST) details;
• your data-download files (see below) and your age declarations;
• your push notification registration for your devices;
• the delivery address, map position, tracking link, special instructions and the pickup name saved on your past orders;
• your open carts, group orders you hosted or joined, favourites, saved lists and recent searches;
• your review photos and any photos you attached to help requests (deleted from storage), your review "helpful" votes and your public reviewer profile; the text of your reviews is removed and your star ratings stay (see below);

We also ask the RestoMama order system (rm-platform), which holds the restaurant side of your orders, to remove your contact details from those orders. If it cannot be reached within 7 days of the scheduled date, we still erase our side and follow up with rm-platform separately.

What we keep, and why

Some records have to be kept for payment, tax and legal reasons. We keep them without your name, phone number, email, delivery address or instructions:

• Order records: items, amounts, dates and the store of each order, in anonymised form, for payment, tax and legal records.
• Payment records: payments and refunds, because financial records must be kept for as long as Indian tax, GST and company law requires.
• Ratings: star ratings from orders you received keep counting anonymously. Review text and photos are removed.
• Delivery records: delivery partner trip records are kept; your contact details are removed from them once each delivery has finished.
• Stores' own records: if you also ordered from a store directly, outside RestoMama, that store's own customer record is not changed by us. Ask that store.
• Item notes and group-order names on past orders: any notes you added to an order, and display names used in a group order you joined, remain linked to those order records after your account is deleted.
• An empty account record: a record with no name, phone number or email, so that order and payment records stay linked.

Short-lived technical records go on their own timers, whether or not you delete your account: one-time codes and confirmation codes are removed a day after they expire; sign-in session records are removed 30 days after they end; notifications you did not save are removed after 90 days.

Get a copy of your data first

Write to admin@restomama.com from the email address on your account, or tell us your mobile number, before you delete, and we will send you a copy of your profile, addresses, orders and support data after verifying you with a one-time code.

Questions or complaints

Write to our Grievance Officer: Leo Johny, admin@restomama.com, Priority Queues Private Limited, Door No.463, Thayyil House Vazhukakkode, Anjumoorthy, Palakkad - 678682, India. We acknowledge within 24 hours and resolve within 15 days. See also our Privacy Policy: https://marketplace.restomama.com/policies/privacy.html.