RestoMama Courier Account Deletion Policy

RestoMama is a product of Priority Queues Private Limited.

This page explains how to close your RestoMama Courier account and have the personal data linked to it deleted. It applies to the RestoMama Courier app for Android (package name com.restomama.courier) and the RestoMama Courier web app, which share one account. You do not need to give a reason.

1. How to ask

You can ask in the web app, by email or, from version 1.8.1, in the Android app. Our team handles every request by hand.

• In the web app: open Account, choose Manage your data, choose Request account deletion, and then choose Send request.
• By email: send an email to admin@priorityqueues.com with the subject "Delete my RestoMama Courier account". Include your full name as registered and the mobile number registered to your account and, if possible, send it from the email address registered to your account.
• In the Android app, version 1.8.1 or later: open Account, tap Account data, tap Delete my account, and then tap Submit request. You can add a reason, but you do not have to. Earlier versions of the Android app do not have this option; update the app, or use the web app or email.

A request from the app does not close your account straight away. Your account stays active, and you can keep working, until our team contacts you about the request.

If you need help, call +91 97477 47702 (Monday to Saturday, 9:30 am – 6:30 pm IST). We still need your request in writing.

Uninstalling the app, or signing out, does not delete your account.

2. How we confirm it is you

Before we act, we confirm that the request comes from the account holder. A request made in the app while you are signed in comes from your account, but we still confirm it with you. We contact you on the mobile number registered to your account, and we may ask you to confirm details that only the account holder would know. We never ask for your password, or for a one-time code the app has sent you.

If you no longer have the registered mobile number, tell us in your email. We will ask for other proof that the account is yours.

3. How long it takes

We acknowledge your request within 24 hours. Within 15 days of receiving it, we either complete it or tell you what is preventing us (for example, that we could not confirm it is you, or that something in section 4 is not yet settled) and what you need to do.

4. What must be settled first

Before we close your account, the following must be settled:

• you have no delivery in progress;
• your cash balance is settled. Any cash on delivery you still hold must be deposited as the Delivery Partner Terms require. We first set it off against your available earnings;
• we have paid out any remaining earnings to your verified payout method, or you tell us in writing that you give them up. If you have no verified payout method, we will ask you for one; and
• any appeal, complaint or safety incident you are part of is resolved, or you confirm that you want to close the account anyway.

If any of these is not yet settled, we still delete straight away the items listed for deletion in section 5 that we do not need to settle it (for example your location history, crash reports, trusted contacts and profile photo). We keep only what we need to settle it, and only until it is settled.

5. What we do when we close your account

• We end every signed-in session on all your devices and stop sending you notifications.
• We remove you from offers, shifts, waitlists and promotions.
• We delete, or replace with values that no longer identify you:
  • your display name, your password hash, and your notification and marketing choices;
  • your profile photo, your address and its map pin, and your delivery area;
  • your push notification details and device identifier;
  • your trusted contacts and live-location links;
  • your location history, and your last recorded position;
  • your crash reports;
  • your training records and in-app messages;
  • your online-session history, daily work statistics, shift bookings, waitlist entries and zone preferences;
  • photos you took at pickup, and photos and signatures you took as proof of delivery or of a return;
  • your safety incidents, with their locations and attachments, once they are closed, and your appeals, once they are resolved;
  • your identity-check records, except the verification record described in section 6; and
  • the copies of your name, mobile number, vehicle number and profile-photo link that were sent with each order to RestoMama's restaurant platform.
• We keep your registration information — your name, mobile number, email address, vehicles and vehicle numbers, and the documents you uploaded (identity documents and selfies, driving licence, vehicle registration, insurance and bank-account proof) — for 180 days after your account is closed, as section 6 explains. We then delete it, or replace it with values that no longer identify you, unless section 6 requires us to keep a particular item for longer.

6. What we keep, and why

We keep only what the law requires or what we need to defend a legal claim, and only for as long as that lasts.

Rejected or replaced identity images are already deleted automatically 90 days after rejection or replacement, whether or not you ask.

Copies of deleted data can remain in our database backups until those backups expire under our backup schedule. We do not restore deleted data from backups, except to recover from a system failure, and if we ever have to, we delete your data again.

7. Getting a copy of your data first

If you want a copy of your profile, documents, deliveries or earnings before your account is deleted, ask for it in the web app (Account, then Manage your data, then Request data export), in version 1.8.1 or later of the Android app (Account, then Account data, then Request my data), or say so in your email. The app sends your request to our team; it does not download a file. We will send you what we hold before we delete it.

8. Deleting some data without closing your account

You can do these yourself in the app at any time:

• remove a payout method, a vehicle, a trusted contact or a live-location link;
• switch off marketing messages, shift reminders and promotion notices in App settings; and
• turn off location, camera or notification permissions in your phone's settings, although without location you cannot go online.

For anything else, write to admin@priorityqueues.com.

9. After your account is closed

You can no longer sign in. If you want to deliver with RestoMama Courier again, you will need to apply afresh.

10. Questions and complaints

Contact our Grievance Officer:

• Name: Leo Johny
• Designation: Director, Priority Queues Private Limited
• Email: admin@priorityqueues.com
• Phone: +91 97477 47702 (Monday to Saturday, 9:30 am – 6:30 pm IST)
• Address: Priority Queues Private Limited, Door No. 463, Thayyil House, Vazhukakkode, Anjumoorthy, Palakkad, Kerala 678682, India

We acknowledge a grievance within 24 hours and resolve it within 15 days of receiving it, as rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 requires. If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee set up by the Government of India within 30 days of receiving that decision, as rule 3A of those Rules provides.

From 13 May 2027, if you are not satisfied with our response to a grievance about your personal data, you may complain to the Data Protection Board of India using the online complaint facility the Board provides. You must first use our grievance process (section 13(3) of the Digital Personal Data Protection Act, 2023).

You can ask for this policy in any language listed in the Eighth Schedule to the Constitution of India by writing to admin@priorityqueues.com.

The RestoMama Courier Privacy Policy and Delivery Partner Terms are published in the RestoMama legal centre at https://www.restomama.com/policies/.

Effective date: 30 September 2026 Last updated: 30 September 2026